Customer Services Advisor

Department: Sales Team

The Customer Services Advisor will work within our dynamic Sales Team and be responsible for dealing with all customer/trade enquiries and orders.

Key Responsibilities:

  • Answer the telephone and respond to emails.
  • Respond to order queries.
  • Accurate input of sales orders.
  • Maintain precise, up to date records.
  • Develop knowledge of the product range.
  • Attend and promote Arada products at shows and events as required.
  • Control and handle retailer issues and complaints through to resolution.
  • Provide retailer feedback to Business Development Manager’s.
  • Review, update, and analyse data records.
  • General office administration.
  • Deliver outstanding customer service at all times.
  • Work within company policies and processes.
  • Carry out any other duties required by the Company.

Skills Required:

  • Good communication skills.
  • Experience of Sage and Microsoft Office software packages would be ideal.
  • Well organised, with a systematic approach to work.
  • Able to meet targets, whilst demonstrating accuracy and quality of work.
  • Conscientious with a high attention to detail.

Salary:

£18,138 - £20,000 per annum, depending on experience.

Hours:

40 hours per week - 08:30 until 17:00, Monday to Friday.

Holidays

21 days annual leave, plus 8 Bank Holidays, increasing by 1 day at 2 years' service, another day at 4 years' service, to a maximum of 24 days at 6 years' service.

Closing Date
11th November 2020

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